Shipping policy

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Last Updated: 20 January 2026

At NOVUS, we aim to provide reliable and efficient delivery services for all electronic products purchased through our store. This Shipping Policy outlines the areas we deliver to, applicable fees, and important delivery conditions.

1. Shipping Areas

NOVUS currently offers delivery only within the following major cities in South Africa:

  • Johannesburg
  • Durban
  • Cape Town

Shipping is limited to addresses within reasonable reach of our partnered couriers. If an address falls outside serviceable zones, NOVUS will contact the customer to arrange an alternative solution.

2. Shipping Fee

A flat delivery fee of R200 applies to 3 items or less, regardless of:

  • Delivery city (Johannesburg, Durban, or Cape Town)

3. Delivery Timeframes

Estimated delivery windows will be provided at checkout and may vary depending on courier availability and the specific delivery location within the approved cities.

4. Delivery Requirements

To ensure successful delivery:

  • Customers must provide a complete and accurate shipping address.
  • The address must be accessible to courier drivers.
  • Someone must be available to receive the package during normal delivery hours.

If an address is out of reach or considered unsafe or inaccessible by the courier, NOVUS may request an alternative address or arrange pickup where applicable.

5. Contact Information

For questions related to shipping, please contact:

NOVUS Customer Support
Email: info@novustechonline.com