Refund policy

Last Updated: 20 January 2026

At NOVUS, we are committed to delivering high‑quality electronic products and transparent customer support. This policy outlines our rules regarding returns, refunds, and warranty coverage.

1. No Refund Policy


NOVUS maintains a strict no‑refund policy.
Refunds are not permitted under any circumstances, including but not limited to:

  • Change of mind
  • Incorrect product selection
  • Finding an alternative product or better price elsewhere
  • Delays caused by courier or shipping services

Customers are encouraged to review all product details carefully before completing their purchase.

2. Returns for Defective Products

While refunds are not available, NOVUS does accept returns for defective items under the following conditions:

  • The product is dead on arrival (DOA) or exhibits a manufacturer defect within 7 days of purchase.
  • The item is returned with its original packaging, including all accessories and components.
    A NOVUS technician or authorised service partner confirms that the product is defective.

2.1 Return Shipping Costs

If the product meets the defective criteria, NOVUS will refund the customer’s delivery/return shipping cost.

If the product does not qualify as defective, return shipping is entirely at the customer’s own expense and will not be reimbursed.

Products that do not meet the defect criteria will not be accepted for return and will be sent back to the customer.

3. Warranty Policy (12 Months)

This warranty applies to the product(s) listed on the customer’s invoice and is valid for one (1) year from the date of purchase. It covers defects in materials and workmanship under normal use and service conditions.

3.1 Exclusions & Limitations

This warranty does not cover:

  • Normal wear and tear, misuse, neglect, or accidental damage
  • Damage caused by improper installation or unauthorised modifications
  • Repairs performed by unauthorised service providers
  • Consumable parts such as cables (unless the failure results from a defect)
  • Damage caused by external factors such as fire, flood, or other natural events


3.2 Warranty Claim Process

To initiate a warranty claim, customers must:

  • Provide a copy of the original invoice as proof of purchase
  • Submit a description of the issue, including photo or video evidence if requested
  • Return the defective product to NOVUS’s designated service centre or authorised dealer, as instructed by our support team


3.3 Remedies

If a covered defect is confirmed, NOVUS will, at its discretion:

  • Repair the defective product at no cost
  • Replace the product with a new or refurbished unit of equivalent value
  • Offer a partial or full refund only if repair or replacement is not feasible


3.4 Customer Responsibilities

The customer is responsible for:

  • Proper use, maintenance, and handling of the product
  • Any shipping costs associated with returning the product for warranty inspection, unless otherwise agreed

4. Legal Compliance

This warranty is issued in accordance with the Consumer Protection Act (CPA) of South Africa.
This policy does not limit any statutory protections customers are entitled to under the CPA.

5. Contact Information

For returns, warranty claims, or support inquiries, please contact:


NOVUS Customer Support
Email: info@novustechonline.com